Google Ads support contact form began redirecting advertisers to an AI chat agent
- Date
- Feb 2, 2026 (first reported)
- Primary source
- Search Engine Roundtable
Marcin Wsol noticed that the support.google.com/google-ads/gethelp form now routes to an AI agent that asks users to describe the issue before offering advice. Arpan Banerjee also noted forms auto-filling from past cases.
Coverage: Search Engine Roundtable (2026-02-02); PPC News Feed (2026-01-30).
Sources
- open_in_newGoogle Ads Replacing Support Form With AI AgentSearch Engine Roundtable · Feb 2, 2026
- open_in_newGoogle Ads Replaces Support Form With AI ChatbotPPC News Feed · Jan 30, 2026
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